Thankfully, we provide multiple ways to contact our customer support. As long as you contact us before the order ships, we'll do our best to cancel your order. Please make sure to have your order number and email address handy for verification.

The fastest way would be to call us at 1-866-621-6886 or (from outside North America) at 1-604-677-5365. The next fastest would be to contact us using the live chat. That's the green bubble in the bottom right of this site or the site you bought your product from. The last option would be to either raise a ticket here in the help center or send an email to support@primegenix.com.

Our support agents are on phones, live chat and answering emails from 6:00am to 10:00pm (Pacific) every day.